FAQ

Are your items microwave and dishwasher safe?

YES! With few, rare exceptions, all Riverlane Studios pottery is microwave, oven and dishwasher safe. Care of your pottery is easy. Avoid sudden drastic changes in temperature. Pouring a hot beverage into a cold mug could cause cracking. See additional use and care instructions here, including special instructions for teapots and cookware.

Do you offer custom orders?

YES! If you’re looking for something special, please contact me to discuss the project or request for a quote. Email me at riverlanestudios@gmail.com.

Custom orders are subject to a 10% custom order fee, and could take anywhere from 4-12 weeks to complete. Rush orders may be completed in as little as 3 weeks for an additional fee. There may be limits to the type of work I can do. I will not reproduce the work of another artist. Custom orders may be placed year-round, though work is done in batches, offered 4 times a year in Aug/Sept, Nov/Dec, Feb/Mar and May/June. Your order must be placed within the prior months (ex: orders placed May 1 – July 31 will be completed in August, for delivery by September 15). Orders for Christmas must be placed by October 31 and will be delivered by December 15.

Any work outside of these schedule restraints will be subject to rush fees.

Are you thinking, this is just too complicated? I’m sorry you feel that way. Custom work is delightful, but it’s also very difficult to manage and takes time away from my regular work. In order to manage it, I need structure. Thanks for understanding.

Do you offer bulk or wholesale?

Bulk and wholesale orders are considered on a case-by-case basis, and not available for all items. Please send me an email at riverlanestudios@gmail.com to inquire about pricing and availability, or follow this link to learn more.

What is your processing and shipping time for orders?

Ready to ship items typically ship within 2-3 business days. All items are shipped via USPS with rare exception. Shipping time varies based on location and shipping speed selected at checkout.

Estimated shipping times:

  • United States: 1-5 business days
  • North America: 3-5 business days
  • International Orders: 2-8 weeks

I cannot guarantee shipping times. Once items are handed off to the postal service, the delivery speed is out of my control. If your package is taking too long, seems to be lost in the mail, feel free to contact me. I’ll do my best to help, and can provide all the details needed to help you file a claim with USPS.

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Do you accept returns or cancellations?

I do not accept returns on custom, personalized, or made to order items. If you have a problem with your order, please contact me so I can make it right. If an item arrives damaged, please send a photo of the broken piece, the packaging and the shipping label to riverlanestudios@gmail.com.

Returns on ready to ship items will be accepted on a case by case basis only. You must contact me within 14 days of delivery, and, upon approval of return, ship items back within 30 days. Shipping expenses (both ways) are the buyer’s responsibility. Please package returns carefully with the original shipping materials so they withstand shipping and handling.

Due to quick processing times, cancellations will only be accepted if requested before the order has been processed. Please contact me immediately if you’d like to cancel.

How can I tell what size something is?

Items are photographed in the maker’s hands or with a ruler to show actual size. Measurements are also detailed in the description of the product, including volume in fluid ounces for all drink ware. If you have specific questions about the size of an item, please send me a message.